New Service Ticket 

  1. User requesting service will need to fill out the following form fields:

    1. Contact - Main contact email for service request and billing.  Typically the person submitting the ticket.
      Rep Phone #
      WO / PO # - Work Order or Purchase Order number (if available)

    2. Site Name and Address - Please provide name of site and full address.  Used for tech's GPS

    3. Site Contact Name - If same as rep/you, can type "same"

    4. Site Contact Phone 

    5. Site Contact Email 

    6. Priority – Determines rate of response and labor price.

              Service Requested – Scope of work or brief description of the issue or request

                Additional Info - Optional

               Not to Exceed $ Amount - If amount it expected to exceed, this will be stated and decided prior to limit

                Take Screenshot / Upload Files - Attach applicable files or images

Click the Submit Ticket/Create button at the bottom to submit the ticket


An iS3 Service Rep will reply to your ticket within an hour if submitted during regular business hours.



If you have any issues or questions, you can call us at 404-487-6009 ext 2 for our Service dept. or email Service@iS3Tech.com.